FAQS

Are there any hidden charges?

No, we believe in full transparency when it comes to pricing. The prices listed on our website are all-inclusive.

In the world of cloud computing, the location of servers is not important; what matters is the reliability and dependability of the servers. When it comes to offering reliable and fast network connections, the Netherlands is one of the best locations in the world. The infrastructure in Netherlands enables us to provide top quality cloud computing services to our customers.

Yes. All our plans include managed services for the computing infrastructure, including 24/7/365 support and disaster recovery management.

In standard cloud computing, the server resources are shared by multiple organizations. Likewise, support resources are also shared among multiple users. In the cloud industry, on average only 3 staff are dedicated for 500 customers. And these staff have only 2 years of experience on average.

On the other hand, managed services provide 100% dedicated hardware and dedicated support staff. We don’t assign more than three clients to any of our support staff. And all our engineers and technical experts have more than 10 years of experience in cloud computing.

As the old adage goes: “you get what you pay for.” Or in other words, you don’t get things that you don’t pay for. These include managed services such as real humans providing 24/7/365 support and a dedicated hardware infrastructure. Remember, managed services involve employing highly qualified technical personnel, which come at a cost.

The “el cheapo” web hosting providers don’t provide dedicated staff for support. If you have a complaint, you will have to talk to an automated call center, and wait for hours before you could reach a real human. In the long-run, these ultra-low-cost commodity hosting providers rarely provide good value to your business.

We provide offsite backup storage for your data at a different data center, other than our regular data centers. For offsite backups, we have partnered with Veeam Software, a leading provider of backup and disaster recovery technology. There is a small fee for every resource pool or server that needs to be backed up, and additional charges for storage.

You can choose the frequency of backups yourself via the control panel.

All your data is stored on a RAID10 SAN (storage area networks). If you enable backups for your system, the backup data will be stored at a location that’s far away from the primary data center.

By default, all our systems are automatically configured with a single, dedicated IP address. Check out our plans if you want additional IP addresses.

Yes, you can avail these at a cost of €2,50 per additional IP address.

Yes, absolutely. You can easily configure a firewall via the online control panel. If you are facing any difficulty, one of our network engineers can help you with the firewalling process.

You will be billed every month. Payment will be automatically deducted from your card without you having to worry about making payments. You can download the invoices any time through a web interface.

If you choose Paypal or credit cards as a mode of payment, you can choose quarterly, bi-yearly or yearly billing. If you choose bank transfer as a mode of payment, one year of prepayment is required due to the high costs involved in bank transfers.

Among all the virtualization vendors in the world, vSphere offers the widest choice in terms of operating systems. Please search the guest operating system compatibility list for a complete list of guest operating systems supported by vSphere.

Yes, we offer SSL certification. Contact us to know about the pricing.

Yes, we provide domain names. Contact us to know about the pricing.

SSL security is essential for businesses and websites that collect private data of consumers such as credit card numbers, usernames and passwords. With SSL security, all the sensitive information travels across the internet in an encrypted format, thus making the information inaccessible to anyone other than the intended users.

If you have ordered your SSL certificate through IaaS provider, we can offer automatic installation from WestHost at no additional costs.

Yes, we do. We have private nameservers (dns1.iaasprovider.com, dns2.iaasprovider.com and dns3.iaasprovider.com) located at various datacenters.

You can cancel your account anytime you want. All you need to do is submit a support ticket in the control panel requesting for cancellation of account. Although not mandatory, we will appreciate if you provide us the reason for cancelling your account. The reason for cancellation will help us improve our services.

Yes. If you are unhappy with our service, we provide a no-questions-asked 5-day money back guarantee. The money back guarantee enables you to try out any of our hosting packages without any risks.

Bandwidth refers to the amount of data sent and received in any calendar month.

Please contact us at email [email protected] We will respond to your query within 48 hours.